Welcome to Quayside Fish
+(01326) 562008 sales@quaysidefish.co.uk

Delivery

Free Local Home Delivery Service

For postcodes beginning with TR13 9 (Porthleven, Helston & some surrounding villages) we can offer a free local home delivery service with delivery time options of either before 17:00hrs or after 17:00hrs Tuesday – Friday. Saturday delivery may be possible, please call us on 01326 562008 to discuss.

Nationwide Delivery

We send our fish out three times a week for delivery on either Wednesday, Thursday or Friday, you can select your preferred day of delivery when ordering. Everything is sent out via an overnight courier, and for most areas of the UK should be delivered by 12:00 noon the day after despatch or 18:00 hrs for some areas of Scotland . For exceptions (some areas of Scotland and Northern Ireland, Channel Islands, Scottish Islands & Isles of Scilly), please see the list of postcode at the bottom of this page.

We send out our fish and products in labelled vacuum sealed pouches, both for its protection whilst in transit and also to be fully prepared for you to freeze if desired on arrival. It is then packed in insulated polystyrene boxes with ice packs to keep it chilled and in prime condition.

The delivery charge is £6.95 for orders up to £100.00 (excluding the delivery charge), with no delivery charge for orders over £100.00. There is a minimum order value of £10.00.

Cornwall Delivery

For TR13 postcodes not eligible for the free local home delivery service we can offer a reduced delivery charge of £4.95 for orders up to £100.00, with no charge for orders over £100.00.

General Delivery Terms & Conditions

Internet orders received after 07:30 on Thursday will not be despatched until the following week. (excluding Bank Holidays) unless a Saturday delivery is selected.

If you prefer the more personal touch we welcome orders over the telephone, and can prepare and pack to more specific requirements.

Orders are subject to availability and early orders will take priority when products are limited. If we are not able to deliver on your preferred delivery day or are not able to fulfil the whole order, we will contact you.

If you are not around to accept your parcel, we do give instructions to the courier that a signature is not required and to leave the parcel safe. If you know you are not going to be in to accept the delivery you can leave instructions in the special instructions box for the courier to leave with a neighbour, or in a safe place of your choosing (e.g. in porch, behind recycle bins, round back or side of house)

If you need to cancel or change your order, please either call us as soon as possible on 01326 56200 or 07881 508030, or email us at sales@quaysidefish.co.uk where we will try our best to help you. Please quote your name in all communications

In the event that your order has already been despatched, we will be unable to make any alterations to your order.

All products leave our premises in perfect condition and we hope that you are pleased with our products, but in the unlikely event that a product is faulty, damaged or not as described, we will happily refund or replace the item.

In the unlikely event that your parcel is damaged in transit, you must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary.

Please then ensure that you notify us immediately by calling on 01326 562008 or emailing sales@quaysidefish.co.uk. Please quote your name, order number, address and reason for return, letting us know whether you would prefer a refund or replacement.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, we will deliver a new, identical package free of charge.

Should delivery not be made due to no persons being in and nowhere safe for it to be left, Quayside Fish will not be held responsible.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

We do not normally deliver on a Saturday, as should there be a problem with delivery, we are not able to contact the courier office. If a Saturday delivery is requested this will be at the customers’ risk and will incur an additional delivery charge.

Delivery areas where pre-12:00 delivery is not possible

Next day by 18:00 hrs 2 Day Not Possible

AB31 Scotland AB30 Scotland HS2 Scottish Offshore
AB32 Scotland AB33 Scotland HS3 Scottish Offshore
AB39 Scotland AB34 Scotland HS4 Scottish Offshore
AB41 Scotland AB35 Scotland HS5 Scottish Offshore
AB51 Scotland AB36 Scotland HS6 Scottish Offshore
AB52 Scotland AB37 Scotland HS7 Scottish Offshore
BT74 Belfast AB38 Scotland HS8 Scottish Offshore
BT82 Belfast AB42 Scotland HS9 Scottish Offshore
BT92 Belfast AB43 Scotland IV46 Scottish Offshore
BT93 Belfast AB44 Scotland IV47 Scottish Offshore
BT94 Belfast AB45 Scotland IV48 Scottish Offshore
DD10 Scotland AB53 Scotland IV49 Scottish Offshore
DD11 Scotland AB54 Scotland IV51 Scottish Offshore
DG1 Scottish Borders AB55 Scotland IV55 Scottish Offshore
DG2 Scottish Borders AB56 Scotland IV56 Scottish Offshore

DG3 Scottish Borders DD8 Scotland KA27 Scottish Offshore
DG4 Scottish Borders DD9 Scotland KA28 Scottish Offshore
DG5 Scottish Borders GY9 Channel Islands KW16 Scottish Offshore
DG6 Scottish Borders GY10 Channel Islands KW17 Scottish Offshore
DG7 Scottish Borders HS1 Scottish Offshore PA41 Scottish Offshore
DG8 Scottish Borders IV21 Scotland PA42 Scottish Offshore
DG9 Scottish Borders IV22 Scotland PA43 Scottish Offshore
DG10 Scottish Borders IV23 Scotland PA44 Scottish Offshore
DG11 Scottish Borders IV24 Scotland PA45 Scottish Offshore
DG12 Scottish Borders IV26 Scotland PA46 Scottish Offshore
DG13 Scottish Borders IV27 Scotland PA47 Scottish Offshore
DG14 Scottish Borders IV28 Scotland PA48 Scottish Offshore
DG16 Scottish Borders IV40 Scotland PA49 Scottish Offshore
FK17 Scotland IV41 Scottish Offshore PA60 Scottish Offshore
FK18 Scotland IV42 Scottish Offshore PA61 Scottish Offshore
FK19 Scotland IV43 Scottish Offshore PA62 Scottish Offshore
FK20 Scotland IV44 Scottish Offshore PA63 Scottish Offshore
FK21 Scotland IV45 Scottish Offshore PA64 Scottish Offshore
IV4 Scotland IV52 Scotland PA65 Scottish Offshore
IV5 Scotland IV53 Scotland PA66 Scottish Offshore
IV6 Scotland IV54 Scotland PA67 Scottish Offshore
IV7 Scotland KW1 Scotland PA68 Scottish Offshore
IV8 Scotland KW2 Scotland PA69 Scottish Offshore
IV9 Scotland KW3 Scotland PA70 Scottish Offshore
IV10 Scotland KW5 Scotland PA71 Scottish Offshore
IV11 Scotland KW6 Scotland PA72 Scottish Offshore
IV12 Scotland KW7 Scotland PA73 Scottish Offshore
IV13 Scotland KW8 Scotland PA74 Scottish Offshore
IV14 Scotland KW9 Scotland PA75 Scottish Offshore
IV15 Scotland KW10 Scotland PA76 Scottish Offshore
IV16 Scotland KW11 Scotland PA77 Scottish Offshore
IV17 Scotland KW12 Scotland PA78 Scottish Offshore
IV18 Scotland KW13 Scotland PA80 Scotland
IV19 Scotland KW14 Scotland PH42 Scottish Offshore
IV20 Scotland KW15 Scottish Offshore PH43 Scottish Offshore
IV25 Scotland PA20 Scotland PH44 Scottish Offshore
IV30 Scotland PA36 Scotland RD1 Belfast
IV31 Scotland PA40 Scotland RD2 Belfast
IV32 Scotland PH30 Scotland RD3 DUBLIN day
IV36 Scotland PH31 Scotland RD4 EIRE day
IV63 Scotland PH33 Scotland ZE1 Shetland islands
KA26 Scotland PH34 Scotland ZE2 Shetland islands
PA21 Scotland PH35 Scotland ZE3 Shetland islands
PA22 Scotland PH36 Scotland
PA23 Scotland PH37 Scotland
PA24 Scotland PH38 Scotland
PA25 Scotland PH39 Scotland
PA26 Scotland PH40 Scotland
PA27 Scotland PH41 Scotland
PA28 Scotland TR21 Isles of Scilly
PA29 Scotland TR22 Isles of Scilly

PA30 Scotland TR23 Isles of Scilly
PA31 Scotland TR24 Isles of Scilly
PA32 Scotland TR25 Isles of Scilly
PA33 Scotland
PA34 Scotland
PA35 Scotland
PA37 Scotland
PA38 Scotland
PA39 Scotland
PH15 Scotland
PH16 Scotland
PH17 Scotland
PH18 Scotland
PH19 Scotland
PH20 Scotland
PH21 Scotland
PH22 Scotland
PH23 Scotland
PH24 Scotland
PH25 Scotland
PH26 Scotland
PH32 Scotland
PH49 Scotland
PH50 Scotland
TD1 Scottish Borders
TD2 Scottish Borders

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